We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product. What you see is what you get. Now I can carry our little girl around without hurting my wrists. I'm very happy
It's going very well. It's just the way it looks in the pictures. Pretty useful because you can pick up and leave the kid faster than with a backpack.
First test for us. Very good product. It is wybawienie for my spine and shoulder. Recommend. Worth buying
Product complies with the description. Very good quality. Delivery in 3 weeks. Recommend.
All good, fast shipping
Fast shipping
I liked it very much, the quality is good! Now i'm not afraid to walk on the street for long distances, or i had to hold on one hand small, and the other push the stroller
Belt not very wide. Not suitable for wide size
Received it in one week! Really fast! Product is as described. Pretty comfortable to carry the baby around
love it!!
Very satisfied with my purchase, very convenient to carry baby
Thank You. The went totally fast!!! Super
Beyond my expectations!!! That's great. Arrived very quickly and very good quality.
I got faster than i expected. Exactly as in the picture
Thank you
Delivery is very fast, days 10, quality is also good
Came to yaroslavl for 2,5 weeks. Fast!) convenient thing! I wear a child on it for 2 years, weight 13 kg. Often asks on the handle on the street and this hipsit is just my salvation
good carrier