SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart Kids (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsmartshops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of pajamas is just super, 100% cotton is very soft and pleasant to the touch, before that took exactly the same 18 m., we wear for two and a half months, i wash after a day, on my knees there were spools and a little bluff color, but this is not critical with such a schedule of use, my shape despite the numerous washing has not lost, Unlike the pajamas of the domestic manufacturer bought for 700r.!, which after 3 weeks became like a rag, a son of 11 months, a height of 76 cm. Weight 12000 kg. Size 18 we wear from 8,5 months. Now he is just us, the size is 24 m. We have already started to wear, there is a decent stock, i think we will fit for 1,5, the store is one of my favorite, always service at a high level, delivery 2 weeks to the rostov region, the store is very responsible, always comes in touch, my score is 5 +
Everything is super, i order not for the first time, the track was tracked, the parcel came very quickly, to voronezh
Pajamas are good, i order a second time. After washing, everything is fine. Size description is correct. Delivery fast-2 weeks.
We always take here, everything is fine. Quality and strong things.
Delivery is fast. About two weeks. Pajamas are cool. Stitched qualitatively and neatly. Fabric-cotton. The third pajamas on the account of this store and no complaints. Took on the growth. The son wears with pleasure. I recommend the seller and the product.
As always, the quality is on top. I take the third time. Tracked. Can as a tracksuit wear
As always on top!!! Delivery is fast. Which time i order, the quality is super!!!!
Quality is good
Great canvas.
Everything corresponds, the quality is good, i advise the store
The product is excellent, for 4,2 years took 6 t with a margin, since after washing sits down. Quality norms, store responsible, respect the store, delivery fast, packaging decent, no extra odors
19.03.19-13.04.19 The track was tracked completely. There was no need to communicate with the store. The order was big. Everything came safe and sound. The seller is honest and reliable. I buy in this store not the first time and immediately a lot. The quality is good, the description corresponds., the marriage did not find. Bought for growth. There will be complaints-sign off. Thank you.
Pajamas quality. We have from this store and those of which grew up and passed by inheritance. Only a little color shed, which is not surprising for a year of socks. I took 2 pieces, i wanted to grow. It turned out on the daughter 3 years of growth of about 100 cm, 15,5 kg in the amount of 6 t just, with a small margin. I think the pajamas should be free. In the photo after washing, after washing a couple of cm sat down. The fabric is not thin, not summer version.
Delivery to Yaroslavl Russia for 2 weeks. Despite the fact that they sent the wrong product, the store very quickly resolved the issue of returning the money. Instead of their order I received 2 overalls of very good quality, but of a different size. I think other things will also be well stitched. Will order again.