SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart Kids (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsmartshops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty sweaters thank you
T-shirt is wonderful, the same as on the site
Soft, very nice t-shirt. The size of 4 t for an almost four-year-old child with a height of 100 cm is slightly too big, but for a t-shirt it's rather a plus. The fabric is not 100÷ cotton, but the elastane here is very much in the topic-the t-shirt will not become shapeless.
T-shirt is beautiful, the child liked. There is a size in size, not small. The quality is high, the pattern is clear. Delivery a little more than two weeks. The store sent very quickly, thank you.
T-shirt thin... Good
Dosc wide for Corke r.116. Material porzadny. No artificial.
Super
Excellent
T shirt lovely & canvas cozy, Kenya good
T-shirt is good, but big. Us 3,5, but we are small, normal size 3 t us just. But this t-shirt is big, through a year probably only we can dress)) and so beautiful, came quickly.
T-shirt of perfect quality with elastane, not thin and not thick, very soft. Not a small rhythm, rather larger, free straight cut. Track tracking. Seller highly recommend. Thank you.
very good quality, quick delivery. thank you
The parcel to ukraine was 2,5 weeks. Quality is not bad. Cotton is not very dense. White, without yellowness or creamy. No foreign smell. The seams are even. Suitable and plump, not narrow. Size 4 t: length 43 cm, bust 33,5 cm.
Thank you
The quality is excellent, came quickly, thank you very much to the store! I recommend
There is a little smell of dampness, but the quality is good. size 3 t for 1g 3 months. And 11 kg. just
quality is great and the fit is perfect
The store is super! Sent the parcel immediately, the parcel came quickly, t-shirt class, the size is the same and everything is fine, thank you very much to the seller! I recommend!
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