SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Smart Kids (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidsmartshops.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Norms quality. 122 just.
Like in the picture. A little big in outline size for my daughter but the back knot allows to adjust it. My daughter is happy.
Very beautiful. Corresponds to the size in the table.
very nice dress
It came for 1.5 weeks in barnaul. Beautiful, expectations were fulfilled.
Super dress surpassed all expectations
For a long time i dreamed of buying this dress, and here the dream came true! It's cool! Hurray! Very satisfied. The photo does not convey its beauty. Full-size, we are still too big. Shipping 12 days, recommend store and shop!!!
Dress as picture! I really liked ordering my niece at the prom, in the kindergarten))) it came for three weeks it pleases the store i recommend
Girls, the dress is chic for its value. No flaws. Even the bottom of the mesh is overlaid, which is very surprising for aliexpress. We have a height of 96, the perfect fit size 4 t, even a bit too big, but this is not critical. Before the birthday will be great. Thanks to the store for the quality goods and fast delivery. Delivery was in st. petersburg. The order was issued on march 8, took it to the post office on march 25.
The dress is chic, very delicate and beautiful, the living looks much brighter and more interesting, the roses shine and shimmer. The store umnichka, easily goes to contact, answers all messages. I first ordered one size, then measured, it turned out that the dress will be back-to-back, wrote off with the seller, asked to put the dress on size more, he did everything as i asked. My daughter is delighted, she did not even want to shoot this dress. Epacket. Stitched quite neatly, but there are some where protruding threads (not particularly critical). While it reached moscow was all very wrinkled, i had to steam. The bow in front on the pin, you can not attach it. In general, i was very pleased with the purchase. Definitely recommend both the store and the seller.
Very beautiful, polished, fabric good loved thanks
very nice dress and fast delivery
The dress is wonderful, the skirt is lush, the size approached the height of 100 cm